Requesting a CAIRS Interpreter

Scheduling an interpreter service with CAIRS is easy and can be accomplished in several different ways, as indicted below:

  • Speaking to a CAIRS Coordinator by calling us at
    1. 312-895-4300

OR, by:

  • E-mailing a request to a CAIRS coordinator at info@cairs.net
  • Faxing a request to a CAIRS Coordinator at 312-895-4313
  • Placing a request via CAIRS digital-request feature on our home page (see service request tabs)

However, no matter which way you choose to contact CAIRS, please be sure to specify if the requested interpreter assignment is short-notice and/or emergency in nature. It is very important that the timeline of each request is fully known by CAIRS, so that we can best meet your needs.

CAIRS Quality Assurance Service Request Requirements

For CAIRS, our priority service goal is to provide each one of our clients with a high-quality and effective professional experience. In order for CAIRS to consistently achieve this goal for each and every one of our clients, the agency has established new assignment information requirements and protocols.

First, each client service request goes through the CAIRS Assignment Lifecycle which is a standardized protocol for tracking and managing the complete request process, as indicated:

Requested Status = Request has been taken but more information is needed
Confirmed Status = Request information is complete and interpreters can accept
Booked Status = Interpreter has accepted assignment and process is complete

CAIRS coordinators will work diligently with each client to obtain this information and will forward numerous reminders to assist clients in this process. However, clients are solely responsible for providing essential information. CAIRS will not be responsible for requested assignments that cannot be successfully delivered due to insufficient information provided by clients.

Therefore, for any standard service request to be considered as confirmed all core information below must be provided. If not provided, an interpreter cannot be ethically offered a service contract.

  • Location, time and date of assignment
  • Time duration and interpreting-Intensity of assignment (evaluated by CAIRS rating criteria)
  • Name of primary deaf client (if relevant and known)
  • Subject type and topic of assignment (generic, legal consultation or deposition, medical, mental health, technical, etc.)
  • If at-large deaf community involved, then number and roles of deaf persons participating
  • Preferred minimum skill level (if known) and interpreting skills (ASL, PSE, Tactile, Oral)
  • On-site contact person, phone number and e-mail
  • Billing contact person and address (if different from contact person)
  • General Type of Medical Assignment if Such May Pose Ethical Challenges to Attending Interpreter
  • Identification of Forms to be Signed by Interpreter (ex. Confidentiality Agreements, HIPPA Agreements, etc.)

Therefore, for any educational or academic service request to be considered as confirmed all core information below must be provided. If not provided, an interpreter cannot be ethically offered a service contract.

  • School name and address
  • Student Name
  • Class Name (Subject Type and Topic of Assignment)
  • Class Location and Room Number
  • Instructor’s Name
  • Day(s) of Week Classes are Scheduled to Occur
  • Start and End Dates
  • Days When No Classes are Scheduled (Holidays, etc.)
  • Time Duration of Assignment (Start and End Times)
  • Deaf Consumer Preferences to Include: Preferred Minimum Interpreter Skill Level and Interpreting Capability (ASL, PSE, ESL, SEE, Tactile, Oral, etc.) and, if applicable, Preferred Interpreter Name, Gender Preference, etc.
  • On-site Contact Persons Name, Phone Number and E-Mail
  • Billing Contact Persons Name, Address and Phone Number (If different from contact person)
  • Parking Details and Any Additional Information (Pertaining to dress code and If photo ID is required, etc.)